A: Our initial inspection and estimate are totally free if you decide to proceed with the recommended repair. The fee is simply absorbed into the total service cost. However, if you choose not to go ahead with the repair after receiving our quote, or ask for the item to be returned, a small Bench Fee applies to cover the time our technicians spent diagnosing your equipment: • Collecting in-store: £25 per item (tax incl.) • Return via courier: £35 per item (tax incl.) + return shipping fee. • Arranging your own courier: £35 per item (tax incl.) for packing and handling.

A: In most cases, if we determine during the inspection that an item is unrepairable, we do not charge a fee. Please note: If an item is known to be in very poor condition but you request a diagnostic attempt anyway, the Bench Fees listed above may apply if the repair proves impossible. Shipping costs are always the responsibility of the customer.

A: You are responsible for the shipping costs when sending your equipment to our studio. For the return journey, we offer free return shipping if your total repair cost exceeds £200 (excluding tax).

A: Once your gear is ready, we will notify you via the E-mail provided in your Inquiry Form. You can choose to have it posted back to you, or you are welcome to pick it up in person at our London studio. For In-Store Pick Up: We love meeting our customers! Please email us at info@kasiacameras.com (mailto:info@kasiacameras.com)to book an appointment slot before you visit. For Mailed Returns: We will ship your item to the address you send to us. If you haven't heard from us within the estimated repair timeframe, please don't hesitate to check in via email.

A: We treat the cameras we sell like family. If you bought your equipment from our studio, you are eligible for exclusive lifetime care. 1. Still Under Warranty? Relax, we’ve got you covered. • Zero Cost: All repairs (parts & labor) are completely free. • Free Shipping: We cover the shipping costs both ways (to the studio and back to you). 2. Warranty Expired? We are here for the long haul. Even after your warranty ends, you enjoy: • Lifetime Free Inspections: We will never charge you an inspection or bench fee. • 20% Loyalty Discount: You receive 20% off the final service/repair quote. > To claim these benefits: Please present your original invoice, the purchase confirmation email, or the camera's logbook (if applicable).

A: Absolutely. We take pride in our craftsmanship. All distinct services carried out at our studio come with a 6-month guarantee on mechanical parts. Condition: This guarantee covers our workmanship but does not extend to damage caused by misuse, accidents, or impact.

A: Yes. When a package enters the UK from overseas, HM Revenue & Customs (HMRC) typically charges 20% Import VAT based on the declared value of the item, plus shipping and insurance. Please be aware of the following: • Customer Responsibility: All import duties, VAT, and courier handling fees (typically £8–£15 depending on the carrier) are the responsibility of the customer. • Payment: We must pay these charges to receive your package. These costs will be added to your final repair invoice. • Declaration Tip: On your shipping label and invoice, please clearly state: "Used Camera for Repair". Please avoid using words like "Antique" as this can complicate customs clearance. • Value & Insurance: We recommend declaring an honest value for insurance purposes, but please keep in mind that a higher declared value will result in higher import taxes.