We do our best to get orders out as soon as possible, and most orders ship within three business days. Once your order has shipped, you’ll receive an email with a tracking number.

Once your order leaves our workshop, we can't guarantee an exact delivery date. However, most domestic orders arrive within 3 business days after leaving our facility. International orders typically take 8-21 days for delivery, but sometimes can take longer. You can track your shipment using the tracking number provided via email. Please note that all delivery estimates are generated by the shipping carrier.

If your order has not shipped yet, we should be able to change your shipping address. Reach out to our email and we can update this information for you.

It can sometimes take up to 24 hours for tracking information to update. Your package may also be ready to go, but not yet picked up by our mail carrier. Keep checking your tracking link for the latest updates.

Please contact us at our email as soon as possible for further assistance.

We’re happy to service customers around the world, and we are able to ship most items internationally. We currently ship to the following countries: Australia, Austria, Belgium, Brazil, Canada, Croatia, Czechia, China Mainland, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, North Macedonia, Norway, North Korea, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam. Please note this list is subject to change at any time without notice. If you get to the checkout page and there are no shipping options available, we are unable to ship to the address you’ve entered.

International orders may be subject to import duties placed on a package by the receiving country. This is determined on a country-by-country basis at the time it arrives in that country. 8 Camera has no prior knowledge if a package will or will not be subject to an import duty by the receiving country, nor do we know what the cost will be if assigned.

We accept all major credit cards, PayPal, Apple Pay, Google Pay. All transactions are secure and encrypted.

Unfortunately, new items cannot be added to existing orders. However, we may be able to package multiple orders in the same package if the order has not yet been packaged. Feel free to reach out to us to coordinate this!

We are able to cancel most orders as long as we’re notified before they have shipped out. After an item leaves our hands, we can no longer cancel the order. If you need to make changes to your order, contact us via email. In some cases, we may need to cancel your original order and have you place a new one.

Items can be returned within 15 days of the date they are shipped from 8 Camera. If you’d like to make a return, please contact us within this 15-day window. Return shipping costs are deducted from your refund total, and all returns may be subject to a 10% restocking fee.

Please contact us via email.

Once your return arrives at 8 Camera, please allow up to 7 days for the refund to appear on your original payment method.

All items must be in new or unused condition, with original packaging and all parts and components intact and included. Opened items returned in less-than-resellable condition will be subject to an increased restocking fee up to 30% of the original sale fee. Once removed from its original packaging, we cannot accept returns of the following: • All instant and roll film • Disposable cameras • Vintage novelty film cameras • Replacement skins on Polaroid folding cameras (once applied to camera) Gift cards are non-refundable and have no cash value.

Yes, we have a 10% restocking fee for all returned items. This fee may be waived if items are returned in like new condition and store credit is selected. Some items may be subject to an increased restocking fee depending on the condition in which the item was returned.

Reviving, servicing and using vintage devices is a unique and magical experience that can sometimes require a little bit of specialized know-how. Sometimes, a device isn’t broken — there’s just a trick to using it! Our customer service team is always ready to answer any questions you may have about your products. Reach out via email with any questions.

We have a small retail space located at London N7 9DP. While only a selection of products is available in the retail space, you can browse and purchase thousands more online. Please note, all in-person viewing must be booked in advance through our booking system or by Email.

Yes! Please select the “Local Pickup” option when placing your order. Once placed, local pickup orders will be available at our location in London for 5 days. If an order is not picked up within 5 days it will be refunded.

You can always reach out to our customer service team with any questions. Email us is the best way to reach out.

We’re adding new items to our inventory every day, and that includes restocks. You can sign up for restock notifications on the product page, and we’ll either text or email you when the item comes back in stock.

Once an item leaves our facility, we have no control over shipping times and logistics. All dates provided by 8 Camera are only projections received from the shipping company and ultimately at the mercy of UPS, FedEx and DHL. While these companies are reputable and regarded as industry leaders, actual delivery dates may vary without warning from the projected dates they initially supply. The individual tracking number received in your shipping confirmation email may provide more information on the current location of your package. All tracking data about your package is provided by the shipping service. We do not provide refunds for shipping costs due to shipping delays.

We currently offer free standard shipping on all orders of £169 or more to customers within the United Kingdom.

Orders are typically processed within 3 business days, with tracking information provided when the product ships out. If the item is a preorder, the estimated ship date will be noted on the product listing.

We cannot guarantee alternate methods of shipping unless arranged and confirmed prior to order. If your order requires special attention please contact us prior to ordering. We are available Monday - Friday from 11:00-17:00 GMT and are usually able to respond within one business day. Not all items are eligible for same-day expedited shipping; please contact our customer service team with all requests for same-day shipping. Requests for same-day shipping must be made before 12:00 PM GMT.

Buyers are responsible for providing accurate and deliverable shipping information. Buyers are responsible for any additional charges for merchandise that is returned to 8 Camera due to incorrect shipping information, inability to properly receive shipments at the provided address, or failure to pick up shipments that are held by the carrier. Charges include: duty charges for international deliveries, or re-shipping merchandise to correct address. If the buyer decides he/she no longer wants the product due to an undeliverable address, he/she can request a refund. Refunds will be issued once 8 Camera has received the returned merchandise, buyer will not be refunded for incurred shipping costs, re-stocking fees may apply. If an undeliverable item is returned to 8 Camera we will reach out in an attempt to successfully deliver the package. If we do not receive a response within 14 days to correct the delivery information and/or pay any additional costs associated with the subsequent delivery, the order will be refunded, minus our original shipping and handling costs for the undeliverable shipment. Re-stocking fees may apply. The United Kingdom Postal Service requires that all addresses are entered in a combination of Roman letters and Arabic numerals. Addresses using any other character sets may not reach their final destination. Any shipping fees incurred by packages returned due to incorrect addresses may not be refunded.

8 Camera is not responsible for packages after the tracking information provided by the shipping carrier indicates they have been delivered to the shipping address provided by the buyer at time of purchase. This includes issues after delivery such as theft of unattended packages, damage, etc. In the event a package is lost, stolen or damaged in transit, you may be asked to provide additional information to facilitate a resolution.

We’re happy to service customers around the world, and we are able to ship most items internationally. We currently ship to the following countries: Australia, Austria, Belgium, Canada, Croatia, Czechia, China Mainland, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, North Macedonia, Norway, North Korean, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam. Please note this list is subject to change at any time without notice. If you get to the checkout page and there are no shipping options available, we are unable to ship to the address you’ve entered. International deliveries handled by Royal Mail are turned over to the Post Office of the destination country for final delivery. For the most up-to-date information on your delivery, please use the tracking number provided on your local Post Office's website. International buyers should be aware of a few things that may result in additional costs before ordering: • Shipping for international orders will be calculated at checkout and is paid for by the customer. Delivery times vary by location. All estimated delivery times are provided by the shipping service used and are only a projection. For locations outside the UK, local government regulations and checks may add unspecified delays to the delivery process. • International orders may also be subject to import duties placed on a package by the receiving country. This is determined on a country-by-country basis at the time it arrives in that country. 8 Camera has no prior knowledge if a package will or will not be subject to an import duty by the receiving country, nor do we know what the cost will be if assigned. International customers should be aware that these duties present the potential for an additional cost that they must pay in full to their country's customs department in order to receive their package. Packages returned to us because of a customer's failure or refusal to pay an import duty will be treated in accordance to 8 Camera's existing return policy.

Local pickup orders will be available at our location in London, UK for 5 days. If an order is not picked up within 5 days it will be refunded. Please note that this does not apply to repair & maintenance(includes reskin & repaint) services that are ready for pickup. These orders will not be cancelled after services are performed

We cannot ship orders once they've been placed as "Local Pickup." However, you can place a new order for the same product(s) and select shipping at checkout. Please contact customer service and provide the order numbers from your original order you'd like cancelled and your new order you'd like shipped. We will then be able to cancel and refund your original, local-pickup order.

Please note that returns must be made within 15 days of the item being marked as available for pickup. The customer will be notified via email when the item is available for pickup.

In order to protect the personal data of both our customers and the general public, our e-commerce platform uses an automated system for preventing fraudulent use of payment credentials. If our system classifies an order as being a high-fraud risk it may cancel it automatically. An order may be classified as such for a variety of reasons and the system may or may not provide you with an error at time of checkout. In these cases, 8 Camera may contact you requesting additional information. If you are unable to checkout, or have received notification after placing your order that it has been cancelled due to fraud, please contact us. We apologize for any inconvenience this may cause, however, such a system is also essential for maintaining your financial security.

When purchasing a repair & Maintainance service, the item must be shipped to 8 Camera using our prepaid label (if in the UK) within 14 days. After 14 days, 8 Camera reserves the right to cancel and refund the order less the cost of the shipping label. The prepaid labels expire after 28 days and are non-refundable.

To initiate a return, contact us by email; all returns must be authorized by our customer service team and shipped within 14 days of receiving approval. Once received, please allow up to 14 days for the refund to be processed to your original payment method. Items can be returned within 15 days of the date it is shipped from 8 Camera. If you wish to make a return, you must initiate contact within this 15 day window. Once the return is approved, items must be shipped back to 8 Camera within 7 days. Return shipping costs are deducted from your refund total, and all returns are subject to a 10% restocking fee. We value transparency and honesty, and try to make our listings as clear as possible. If you feel like your item is not working (or looking!) as described, shoot us a message so we can help you troubleshoot and remedy the issue.

Any functional and/or cosmetic defects should be addressed within 15 days of receiving your package. Please include as much information as possible about the nature of your problem. Our customer service team may ask you for more information about the nature of your issue in an attempt to troubleshoot and/or provide you with a successful resolution. If you are experiencing issues after the first 15 days, still let us know! We have a team of tool-happy technicians with lightning speed turnaround times.

Customers located outside the United Kingdom are required to ship items back to 8 Camera at their cost for all returns. If something is not looking right with your order, please contact us for assistance. Our team will authorize reimbursement of any return shipping charges in the event that an item is found to be defective or incorrect.

All items must be in new or unused condition, with original packaging and all parts and components intact and included. Opened items returned in less-than-resellable condition will be subject to an increased restocking fee up to 30% of original sale fee. Once its original retail packaging has been opened (or attached tags removed), we cannot accept returns of the following: • All instant and roll film • Disposable cameras • Vintage novelty film cameras • Replacement skins on Polaroid folding cameras (once applied to camera) Products listed above must be completely sealed in order to be eligible for a refund. Items that are non-refundable once opened will not be sent back to the customer if the customer returns them to 8 Camera and they are rejected for refund upon arrival at our location. Gift cards are non refundable and have no cash value.

Occasionally 8 Camera has promotions in which an item is provided for meeting a certain spending threshold. In the case a return needs to be made on such an order, the bonus/free item must also be returned to get a full refund. If that item is not included in the return, the order will be refunded less the value of the item as listed on the site.

For items marked "Final Sale" or "All Sales Final," once an order is placed, it cannot be canceled, returned or exchanged. We do not offer refunds or exchanges on any products marked as final sale, unless otherwise stated in specific product listings or required by applicable laws. By making a purchase, you agree to this policy.

In the rare event that a product you receive is defective or damaged and this defect is not stated in the listing, please contact our customer service within 15 days with evidence of the defect or damage. We will review your claim and, at our discretion, may offer a replacement, store credit, or other remedy in accordance with applicable laws.

8 Camera reserves the right to modify these "All Sales Final" terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our site.

A: Our initial inspection and estimate are totally free if you decide to proceed with the recommended repair. The fee is simply absorbed into the total service cost. However, if you choose not to go ahead with the repair after receiving our quote, or ask for the item to be returned, a small Bench Fee applies to cover the time our technicians spent diagnosing your equipment: • Collecting in-store: £25 per item (tax incl.) • Return via courier: £35 per item (tax incl.) + return shipping fee. • Arranging your own courier: £35 per item (tax incl.) for packing and handling.

A: In most cases, if we determine during the inspection that an item is unrepairable, we do not charge a fee. Please note: If an item is known to be in very poor condition but you request a diagnostic attempt anyway, the Bench Fees listed above may apply if the repair proves impossible. Shipping costs are always the responsibility of the customer.

A: You are responsible for the shipping costs when sending your equipment to our studio. For the return journey, we offer free return shipping if your total repair cost exceeds £200 (excluding tax).

A: Once your gear is ready, we will notify you via the E-mail provided in your Inquiry Form. You can choose to have it posted back to you, or you are welcome to pick it up in person at our London studio. For In-Store Pick Up: We love meeting our customers! Please email us at info@kasiacameras.com (mailto:info@kasiacameras.com)to book an appointment slot before you visit. For Mailed Returns: We will ship your item to the address you send to us. If you haven't heard from us within the estimated repair timeframe, please don't hesitate to check in via email.

A: We treat the cameras we sell like family. If you bought your equipment from our studio, you are eligible for exclusive lifetime care. 1. Still Under Warranty? Relax, we’ve got you covered. • Zero Cost: All repairs (parts & labor) are completely free. • Free Shipping: We cover the shipping costs both ways (to the studio and back to you). 2. Warranty Expired? We are here for the long haul. Even after your warranty ends, you enjoy: • Lifetime Free Inspections: We will never charge you an inspection or bench fee. • 20% Loyalty Discount: You receive 20% off the final service/repair quote. > To claim these benefits: Please present your original invoice, the purchase confirmation email, or the camera's logbook (if applicable).

A: Absolutely. We take pride in our craftsmanship. All distinct services carried out at our studio come with a 6-month guarantee on mechanical parts. Condition: This guarantee covers our workmanship but does not extend to damage caused by misuse, accidents, or impact.

A: Yes. When a package enters the UK from overseas, HM Revenue & Customs (HMRC) typically charges 20% Import VAT based on the declared value of the item, plus shipping and insurance. Please be aware of the following: • Customer Responsibility: All import duties, VAT, and courier handling fees (typically £8–£15 depending on the carrier) are the responsibility of the customer. • Payment: We must pay these charges to receive your package. These costs will be added to your final repair invoice. • Declaration Tip: On your shipping label and invoice, please clearly state: "Used Camera for Repair". Please avoid using words like "Antique" as this can complicate customs clearance. • Value & Insurance: We recommend declaring an honest value for insurance purposes, but please keep in mind that a higher declared value will result in higher import taxes.