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ShippingInternational ShippingOrders & PaymentsReturns & ExchangesIn-person ShoppingItem-specific Questions
When will my order ship?
We do our best to get orders out as soon as possible, and most orders ship within three business days. Once your order has shipped, you’ll receive an email with a tracking number.
When will I receive my order?
Once your order leaves our workshop, we can't guarantee an exact delivery date. However, most domestic orders arrive within 3 business days after leaving our facility. International orders typically take 8-21 days for delivery, but sometimes can take longer. You can track your shipment using the tracking number provided via email. Please note that all delivery estimates are generated by the shipping carrier.
Can I change my shipping address?
If your order has not shipped yet, we should be able to change your shipping address. Reach out to our email and we can update this information for you.
My order has been marked as shipped, why doesn't my tracking number show any activity?
It can sometimes take up to 24 hours for tracking information to update. Your package may also be ready to go, but not yet picked up by our mail carrier. Keep checking your tracking link for the latest updates.
What do I do if my order never arrived, arrived broken, or was not in the condition listed on the website?
Please contact us at our email as soon as possible for further assistance.
FREQUENTLY ASKED QUESTIONS
I HAVE A WEIRD QUESTION AND I WANT TO TALK TO A PERSON ABOUT IT.
Yep, you guessed it — email us and a real human will be able to help you out.
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